Desktop IT Solutions for any business. Chapel Hill / Durham / RTP Computer & Network Support & Consulting Services – Secure Network Administration

We support your desktops and laptops with remote monitoring of the equipment 24x7x365 from our secure Network Operations Center (“the NOC”) in Durham, NC. Our experienced support team provides hardware, software, and networking support when you need it the most.

With your own helpdesk there’s no need to hassle with I.T. issues big or small. Just pick up the phone, send an email, or create a ticket online and we’re notified instantly. We’ll remotely assist you and your staff or come onsite at no charge for our fully managed clients. Like our testimonials say, it’s like you have your own I.T. department right down the hall.

Our modular plans offer solutions for businesses in every stage of a growth. Desktop Management support plans range from remote-only support to fully managed plans that include on-site dispatch, mobile device support, and after-hours emergency support.

Get the best value by bundling Desktop Management solutions with other managed service modules for a complete I.T. support solution for your business.

4 KEY ADVANTAGES OF OUR DESKTOP MANAGEMENT SERVICES*
ON-DEMAND SUPPORT	Unlimited Help Desk (phone or e-mail) Desktop Software Installation Printer Installation Peripherals Installation Mobile Device Management 24x7 Emergency Support Onsite Escalation
SYSTEM SECURITY	Patch Management Spyware Defense Virus Defense SPAM Defense
REPORTING	Network Health Reports Incident Reports Hardware Asset Reports Software Asset Reports
MANAGEMENT	Asset Tracking and Lifecycle Management Dedicated Account Executive Quarterly Review Meeting

* Certain services are not available in all plans, and some are included at no charge only in our fully managed plan. Please review our list of services for full details.