MORE INFORMATION ABOUT OUR PREMIER IT SUPPORT SERVICE

cta-1Outsourcing Your IT Management to SecureNA means you have the resources, responsiveness, and reliability of an in-house IT staff, plus CIO/CTO-level strategy and guidance for your business. Your SecureNA team will monitor and support your network around the clock, freeing you to focus on growing your business and serving your customers. Communication is key in creating solid partnerships, so our IT support service provides executive reports and ongoing check-ins to keep you apprised of the health and performance of your network. These reports also help us determine and recommend technologies that will serve your needs today and into the future.

SecureNA’s Managed Service Suite offers an extremely comprehensive set of business technology management services. We work with companies of all sizes to create flexible solutions to meet any technology needs, including: Unlimited Technology Guidance and Consulting and Remote Computer Support.

Given the high cost of network downtime and the increasing need to be competitive through technology, doesn’t it make sense to have a plan in place to keep your systems and your company technology running smoothly with your own support team? Contact us today to learn more!

Global and Local IT/IS Strategies

  • Growth, Scalability, and Design Tactics
  • LAN, WAN, and Cloud Architecture and Storage
  • Data and Equipment Migrations
  • IT Policies for Protecting Intellectual Property
  • Create and Meet Recovery Objectives with a Comprehensive Backup and Disaster Recovery Plan

Technology Vendor and Project Management

  • Vendor Selection
  • Products and Computer Services Research
  • Cost/ROI Analysis
  • Licensing
  • Installation and Testing
  • Billing Issues/Analysis
  • Incident Resolution

Unlimited Level 1 and Level 2 Helpdesk

  • Equipment Setup and Delivery
  • User Training and Guidance
  • Laptop/Workstation Error and Alert
  • VPN Client Management
  • Outlook® Email Support
  • Advanced End-to-End Equipment
  • Phone and Tablet Support ISP Issue/Outage Resolution

Unlimited Level 3 Support Server Infrastructure Management

  • Active Directory/Group Policy
  • Data Storage
  • Backup and Disaster Recovery Management
  • Line-of-Business Software, Cloud, and Software as a Service (SaaS) Management
  • Project Management
  • Financial/ERP/CRM
  • Cloud Storage Sharing/Security

Network Infrastructure Management

  • Architecture
  • Firewall and Network Maintenance
  • Security Event Remediation
  • Equipment Failures/Outage Monitoring and Resolution

Website Management

  • Hosting and Redirects
  • DNS Records

Communications Management

  • Exchange® Email and Service Delivery
  • Mobile Communications
  • ISP and Telecom

SecureNA’s competitive pricing is much more cost effective than maintaining a full in-house IT department. Your SecureNA team will always leverage the latest technology tools for support and management, giving you the edge that sets you apart from the competition. Contact us for world-class IT services and technology management today!