PROACTIVE VS. REACTIVE IT
How can a PROACTIVE approach to technology help you MAKE MORE MONEY?
Do you already have I.T. support that handles your technology “when something breaks” — and that’s it?
Wondering why you should try a new approach?
Look at the focus, the motivation, and the incentive structures for SecureNA’s proactive managed I.T. services versus the traditional “break and fix” technology support…
The OLD WAY to handle technology problems with REACTIVE “Break / Fix Services” :
Traditional “ABC Computer Services, Inc.” company’s profitability occurs when you call for support, they come out to diagnose problem, repair that issue – hopefully same day – and bill based on various conditions: labor rate, day of the week, time of day. Then they wait for your computer equipment to stop working again and repeat the same process — completely reactive. The more your computer equipment goes down the more money they make, the more your expenses go up, and the less productive your employees are, costing you even more MONEY.
WHO BENEFITS HERE?
YOUR Company’s Computer Expenses = (Number of times repairs are needed) X (Hourly resolution support charges) + (Your company’s cost for loss in productivity)
ABC Computer Services Profit = (Your number of repairs) X (How long it takes to repair) X (Service charges)
THE MORE YOU’RE DOWN, THE BETTER FOR THEM FINANCIALLY.
|DID THEY INCLUDE HELPDESK SERVICES FOR YOU AND YOUR USERS AS PART OF THEIR CHARGES?|
|DID THEY INCLUDE TRACKING YOUR I.T. ASSETS SO YOU KNOW WHAT’S IN YOUR ENVIRONMENT AND ITS AGE AND WARRANTY STATUS?|
|DID THEY INCLUDE ACTIVELY MONITORING YOUR SERVERS AND COMPUTERS REMOTELY FOR PROBLEMS?|
|DID THEY AUTOMATE AND WALK AWAY FROM PATCHING YOUR SYSTEMS AND YOUR ANTIVIRUS SOFTWARE? (when it fails, you’ll have to pay them to fix it anyway)|
|DID YOU HAVE YOUR I.T. VENDOR RELATIONSHIPS TAKEN CARE OF FOR WHAT YOU PAID?|
|DID THEY INCLUDE TRACKING YOUR ASSETS SO YOU KNOW WHAT’S IN YOUR ENVIRONMENT?|
|DID THEY GIVE YOU ONGOING GUIDANCE ON HOW TO PLAN FOR FUTURE GROWTH? HOW ABOUT FOR DISASTER?|
SO HOW DO YOU GET WHAT’S BEST FOR YOU, TOO?
THE NEW & BEST WAY to handle technology problems with PROACTIVE “Managed I.T. Services” :
At Secure Network Administration, Inc., we believe that a new PROACTIVE Managed I.T. Service business model creates business partnerships that are aligned with a common goal success.
HERE’S WHY: Our client agreements are based on a flat, budget-friendly monthly support fee, and the health of your computer and network equipment and their performance is directly related to our bottom line.
When your computer equipment is down or running poorly and your company is losing money, we are as well. We wind up in crisis support mode, and when resources are allocated to a crisis, our ability to provide managed support is reduced… putting our business at risk.
By providing proactive support we maintain the health of your computer equipment at a higher level… eliminating expensive critical down time expenses. We both profit when your computer equipment health is running at the highest level possible, and we strive for 100% uptime for all our clients.
WOW! We both Win Together
OUR Clients’ Expenses = Flat monthly investment rate
Secure Network Administration’s Profit = (Maintaining optimal health level of our clients’ computer equipment) — (Any of our lost productivity costs if clients’ equipment health becomes sub-standard)
BOTTOM LINE:Our incentive is to do it right the first time, keep it working, and be PROACTIVE in consultative discussions about aligning your technology strategy with your business strategy.
Under our monthly flat fee model, when you have a problem we’re fixing it for FREE, so we only profit when you’re 100% all the time. Your fire IS our fire, too. Why is that a good thing? Because that aligns our pain and our goals with your pain and your goals. It’s a great way to do business together because it puts us on the same team. It’s like having your own I.T. department.
Successful companies don’t leave their information technology to chance. They plan ahead, avoid pitfalls, and survive data disasters. We can help. Call us today at 919-226-0000 x103 or request an instant quote from the button in the top right corner.